Shipping & Return

Shipping Information 

We offer worldwide shipping to accommodate our global clientele. For most deliveries, we utilize FedEx as our primary shipping carrier.

For items in stock, orders typically require 1–3 business days for preparation, followed by 5–7 days for shipping.

For custom or out-of-stock orders, please allow approximately 15–20 business days for processing prior to shipment.

Attention:

We will need extra 1-2 business days to color or style it if you order color service or pre-styled products. 

Once you place an order, an automated confirmation email will be sent to you. As soon as your order ships, we will provide a second email containing your tracking information. Please be sure to monitor your Spam or Junk folders, as these notifications can sometimes be misdirected. Should you have any further questions, our customer service team is always here to assist you.

Exchange Policy

Selecting the perfect hair texture can be challenging without seeing it in person. To ensure your complete satisfaction, we are pleased to offer a one-time exchange for length or texture within 7 days of receipt. This offer applies exclusively to unopened and unused products. To begin the process, simply email our customer service team, and a representative will guide you through your exchange.

Please review the following important guidelines regarding your exchange:

1. Natural Variation in Curl Definition

Please note that the curl pattern of your new hair may appear more tightly defined upon arrival than the styles showcased on the website. This is a natural result of the manufacturing and packaging process.

2. Eligibility Requirements (Strictly Enforced)

If you believe the curl pattern is completely different from your own hair, please contact us immediately. To remain eligible for an exchange, the hair must be kept exactly as it arrived.

We cannot accept returns or exchanges if:

  • The hair has been washed, installed, colored, or bleached.
  • The security ties have been cut or removed.
  • The product has been altered in any way.

There are no exceptions to this policy.

3. Restocking Fees

For all wig product exchanges, a flat $20 restocking fee will be applied.

Return Policy

Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.

Attention:

The curl pattern of the hair product you received may appear a little more defined than those showcased on the website. This is a natural result of the manufacturing and packaging process.

If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME. This means the hairs have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.

Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA). Returns without Authorization are not allowed.

You are responsible for all shipping costs (the shipping fee we shipped it out and the shipping fee you will return it). After we receive hair, we will issue return after examination of hair.

Kindly note that the tax included in your order payment is non-refundable since it has already been applied to customs processing. For the wig products, you will need to pay $20 for the restocking fee to return.